Evergreen Training

Initial Training

Evergreen call center representatives receive extensive training designed to address telephone etiquette, product knowledge, customer interaction, presentation and sales techniques.

Our initial training curriculum includes:

  • Telephone etiquette
  • Customer service basics
  • Product knowledge
  • Basic sales skills
  • Overcoming objections and closing skills
  • Advanced sales skills
  • Customer retention techniques
  • Call time management
  • Call disposition procedures
  • Efficient computer and order entry skills

Critical Care Training

Call center representatives regularly undergo individual and group training in sessions emphasizing product knowledge, sales technique and performance improvement.

Monitoring

All agents are monitored and coached, and individual performance is evaluated daily. Remote monitoring is available for clients.