Evergreen Call Center Operations

Facilities and Capacity

Evergreen owns and operates two U.S. call centers exclusively serving the Cable and Telecommunications industry employing over 300. Through a strategic partnership, we provide a third facility with up to 150 additional bi-lingual agents fluent in both Spanish and English.

Evergreen’s current capacity provides up to one million outbound and inbound contacts per month.

Technology

Evergreen utilizes state of the art CRM applications for both Inbound and Outbound Call Center operations. All platforms are fully customizable to our clients’ needs.

Compliance & Quality Control

Evergreen’s Quality Assurance staff evaluates thousands of customer contacts for quality and compliance monthly. In addition, our data entry team performs quality control on all transactions keyed into client billing systems. 100% of all customer contacts are digitally recorded and available for review. Our clients may take advantage of remote monitoring at their convenience.

Evergreen is fully compliant with State and Federal Telemarketing Regulations and Laws.

Evergreen is a member of the American Teleservices Association and abides by the ATA’s best-practice standards.

 

 

 

In April of 2010, Evergreen received the ATA’s Seal of Excellence as a full SRO Accredited Contact Center. Very few contact center companies have successfully met the rigorous demands associated with this accreditation, which is the result of an independent audit of compliance with Federal DNC Registry, State and Federal Telemarketing Sales Rules and Statutes as well as State Registration and Bonding Requirements.