Welcome to Evergreen!

Overview

Evergreen has been exclusively serving the Cable Television and Telecommunications Industry with outbound and inbound call center services since 1989. Our company’s founders are former sales and marketing executives from top MSO’s who understand the Cable and Telecommunications world and how teleservices can provide a powerful tactic to maximize growth.

For the past twenty years, Evergreen has evolved along with the Cable and Telecommunications industry serving every major MSO. Not only do we know and understand our clients, we have extensive experience across all product platforms: Video, High-Speed Internet, Digital Telephone and other advanced services. Our experience in sales and service in the industry is second to none!

Mission Statement

To exceed the expectations of our clients by staffing with quality customer contact personnel and supporting our people with an operationally excellent infrastructure focused on maximizing sales results.

Experience

Senior Management has a combined 150 years of experience in the industry, including call center operations, marketing, sales, programming, customer care management and collections. Our current staff longevity of supervisors, QA and Managers is over 12 years on average.

02.01.11

Comcast ranks Evergreen as its #1 Outsource Vendor Partner for 2010 - the 4th year in a row! And, Evergreen's call centers ranked #1, #2 and #3 out of 19 call centers for 2010!

 

 

01.01.11

 

Time Warner Cable ranks Evergreen as its #1 Outsource Vendor Partner for 2010! Evergreen's call centers ranked #1, #2 and #3 out of 14 call centers for 2010!

06.08.10

Comcast recognizes Evergreen as the #1 vendor partner for 2009 in account management and client services

04.27.10

Evergreen is certified by the American Teleservices Association Self Regulatory Organization (ATA-SRO) with the Seal of Excellence as an accredited contact center.

 

 

Innovation

Evergreen has the reputation of developing innovative solutions to specific client needs beyond traditional call center services. A few examples are: List Segmentation by Language Preference, Abandon Call Sales Recovery, Unauthorized Service Audits by Phone, Retail/E-tail Follow-up and Fulfillment, and Retention Programs.